Your privacy is our priority

01 Introduction

365bd ("we", "our") is an online gaming platform operated for Bangladeshi players. We firmly believe that protecting your personal information is a fundamental responsibility — not merely a legal obligation.

This Privacy Policy ("Policy") informs you of what personal information we collect when you use the 365bd website and services, how that information is used and kept secure, and what rights you have in this regard.

By creating an account on the 365bd platform or beginning to use our services, you are considered to have read this Privacy Policy and agreed to its terms. If you do not agree with this Policy, you are requested to refrain from using our services.

This Policy applies only to 365bd's own website and services. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.

02 What Information We Collect

365bd collects user information in a number of ways. The types of information collected are described in detail below.

2.1 Information You Provide

When you register an account on 365bd or use our services, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Address and location information (where applicable)
• Contents of communications with our support team

2.2 Automatically Collected Information

When you use the 365bd platform, the following information may be collected automatically through technical means:

• IP address and device identifier information
• Browser type and operating system information
• Time spent on the website, pages visited, and click patterns
• Login history and session data
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may collect information through legitimate third parties, such as payment gateways and identity verification service providers. This collection is always carried out in accordance with applicable policies.

03 Use of Data

365bd uses collected information for the following legitimate purposes:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Improving and customising the gaming experience
• Providing bonuses and promotional offers

3.2 Safety and Security

• Preventing fraud and illegal activity
• Ensuring account security
• Implementing responsible gaming policies
• Age verification (ensuring the 21+ age requirement is met)

3.3 Communication and Support

• Responding to your requests (via live chat or email)
• Sending important service-related notifications
• Sharing relevant promotional information (with your consent)

3.4 Service Improvement

We analyse the information we collect to further improve the user experience and enhance platform performance. This analysis is always conducted at an aggregate and anonymous level.

04 Data Storage & Security

365bd gives the highest priority to protecting your information. We use industry-standard security technology to keep your personal information secure.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — on all data transfers
• Encrypted database storage
• Two-factor authentication facility
• Regular security audits and reviews
• Firewall and intrusion detection systems

4.2 Organisational Security Measures

• Only authorised staff may access your information
• Providing data protection training for staff
• Strict controls on data access

4.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period where required by legal obligations, dispute resolution, or fraud prevention.

Although we make every effort to protect your information, no digital system is entirely risk-free. In the event of a security breach, we will notify affected users as quickly as possible.

05 Cookie Policy

The 365bd website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your user experience.

5.1 Types of Cookies

• Essential cookies: Necessary for managing login sessions and basic functionality.
• Performance cookies: Used to analyse site speed and performance.
• Functionality cookies: For remembering your preferences and settings.
• Analytics cookies: Anonymous analysis to understand user behaviour.

5.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling cookies may cause some 365bd services to not function correctly and may limit your gaming experience.

06 Sharing Data with Third Parties

365bd never sells your personal information. However, in certain circumstances we may share your information with third parties.

6.1 Service Providers

Only the necessary information is shared with the external service providers we work with (such as payment processors, identity verification agencies, and gaming software providers). All such providers are contractually bound to act in accordance with our instructions and to keep your information secure.

6.2 Legal Obligations

We may provide required information in response to legal orders, court directives, or regulatory authority requests. In such circumstances we will endeavour to notify you unless prohibited from doing so by law.

6.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such an event we will provide you with advance notification, and the new entity will be bound to comply with this Privacy Policy.

6.4 What We Do Not Do

• Your information is never sold to third parties.
• Personally identifiable information is not shared with advertising networks.
• Information is not shared with third parties for marketing purposes without your consent.

07 Your Rights

As a 365bd user, you have a number of important rights regarding your own personal information. We respect these rights and are committed to making them easy to exercise.

7.1 Right of Access

You may request at any time to know what information we hold about you. We are obliged to provide you with that information within a reasonable time.

7.2 Right to Rectification

If any information you have provided is incorrect, you may request that it be corrected. We will action that change as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases involving legal obligations, ongoing disputes, or fraud investigations.

7.4 Objection to Processing

For marketing communications, you may withdraw your consent at any time. This can be done through account settings or via our support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

08 Protection of Minors

365bd is operated for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

Through an age verification process at the time of account registration, we ensure that no minor is able to use our platform. If it comes to our attention that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If you believe your child or an underage member of your family is using 365bd, please contact our support team immediately.

09 Changes to This Policy

365bd reserves the right to update this Privacy Policy from time to time. Changes to the Policy may be made due to service improvements, the introduction of new technology, or legal requirements.

Before any significant changes, we will notify you by email or through a platform notification. The date of the change will always be noted at the top of this page in the "Last Updated" section.

Continued use of 365bd's services after a policy change will be considered acceptance of the new policy terms. If any change to the Policy is not acceptable to you, you have every right to stop using the services and request account closure.

We always maintain an archived copy of the previous policy, which can be obtained through our support team upon request.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The 365bd support team is available 24 hours a day, 7 days a week in Bengali and English.

• Live Chat: Get instant support through live chat from any page on the website.
• Email: [email protected] — We try to respond as quickly as possible.

When submitting a formal request regarding your personal information (such as a request for data access, correction, or deletion), please contact us from your registered email address so we can easily verify your identity.

365bd is always committed to maintaining a transparent and genuine relationship with its users. We believe that ensuring the protection of user information is essential to building a safe and trustworthy platform.